Privacy Policy for URA.charity
Effective Date: 21 November, 2025
The Ukrainian Refugees Association ("URA", "we", "us", or "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and secure your information when you visit our website URA.charity or when you submit a support request or donation.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
1.1 Personal Information (Provided by You)
When you submit a support request, contact us, or make a donation, we may collect:
- Full name
- Email address
- Phone number
- Location (country/city)
- Family composition information
- Any details you voluntarily provide in request forms
- Donation-related information (processed securely by third-party providers)
We do not collect or store credit card numbers or payment data.
1.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- General usage data
- Cookies (see section 7)
This information helps us improve site performance and security.
2. How We Use Your Information
We use your information for:
- Reviewing support requests and contacting applicants
- Coordinating humanitarian assistance
- Responding to inquiries
- Improving our services and website
- Managing donations
- Ensuring website security and fraud prevention
- Anonymous analytics and statistics
We do not sell, rent, or trade your personal information.
3. Legal Basis for Processing
We process data based on:
- Your consent (support request forms, contact forms, donations)
- Our legitimate humanitarian and organizational interests
- Legal obligations (if applicable)
4. How We Share Information
We may share information only when necessary, including:
- With humanitarian partners assisting in a relocation case
- With service providers (email services, analytics, hosting)
- With payment processors (PayPal, Stripe, LiqPay — secure and PCI-compliant)
We do not share personal information with advertisers, data brokers, or commercial partners.
5. Data Retention
We retain personal information only as long as necessary to:
- Fulfill your request
- Maintain organizational reporting
- Comply with legal obligations
Support request data is usually kept for 12–36 months, unless required longer for humanitarian reasons.
You may request deletion at any time (see Section 9).
6. Data Security
We implement strong security measures to protect your information:
- Encrypted website (HTTPS)
- Secure form submissions
- Access controls and authentication
- Limited access to personal data by authorized personnel only
- Regular security updates and monitoring
No system is 100% secure, but we strive to follow industry best practices.
7. Cookies and Tracking Technologies
URA.charity may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
You may disable cookies in your browser settings.
We do not use advertising cookies or personalized ads.
8. Children’s Privacy
Our website is not intended for children under 13.
We do not knowingly collect information from children without parental consent.
9. Your Rights
You have the right to:
- Request access to your data
- Request correction
- Request deletion ("right to be forgotten")
- Withdraw consent
- Request information on how your data is used
To exercise your rights, contact us at:
ura.charity22@gmail.com
10. Third-Party Services
We may use:
- Google Analytics
- PayPal / Stripe / LiqPay
- Email service providers
- Hosting providers
Each third-party service follows its own privacy policies.
11. Changes to this Privacy Policy
We may update this policy when needed.
Revisions will be posted on this page with a new “Effective Date”.
12. Contact Information
If you have questions about this Privacy Policy or your data:
Ukrainian Refugees Association (URA)
Email: info@ura.charity